On behalf of Elon Group AB we are sorry to hear that you have experienced a problem with your Canvac product.
One of the terms of your guarantee is that you can show evidence of your purchase in the form of a receipt.
Air-to-air heat pump and permanently installed air conditioning
During the service visit you should show your purchase receipt and installation receipt to the service technician.
Dehumidifiers, humidifiers, ventilation units, portable refrigeration systems, fans, radiators or robotic vacuum cleaners.
The above products should be returned to the store; please take along your receipt/invoice.
Central vacuum cleaner
Bought in store: During the service visit you should show your purchase receipt or purchase invoice to the service technician.
Already installed when house was bought: During the service visit you should show your final inspection report (dated before you moved in) to the service technician.